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Important, because it enables organizations to provide services and products that we all need exciting, because it is central to constant changes in customer preference, networks of supply and demand, and developments in technology challenging, because solutions must be must be financially sound, resource. Understanding the nature of services, aligning service strategy and service competitiveness, service design, development and automation, managing human resource in services, service quality, service facility design and facility location, demand management in services, capacity management or supply management in services. Operations management download free lecture notes slides. Edition of stevensons operations management free download operations. Pdf operations management by jay heizer, barry render. Mba operations management subjects free lecture notes. Pdf operations management 11th edition by william stevenson loose leaf read online. Use features like bookmarks, note taking and highlighting while reading operations management.
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